Personal Info
This information can be exported for multiple candidates using the Users report.
The Personal Info tab will show the candidate email address, full name, and any approved testing accommodations.
If you are using Single-Sign-On (SSO), the majority of the profile will be greyed out. This information cannot be edited in Meazure.
Granted exams
This information can be exported for multiple candidates using the Exam Grants report.
The Granted Exams tab lists all the exams that are available to a candidate. Meazure also keeps a historical record of all exams that were added to each candidate account.
The primary 'Granted' tab displays the exams that are currently available to write or will be available to write in the future.
The secondary 'Archived' tab displays the exams that are currently being written (in progress), have been written in the past, or have been deleted from the candidate’s account.
There are 2 types of grants: explicit and open. Explicit grants are exam grants that have been specifically added to the candidate’s account. Open grants are exams that available to all user accounts.
Within the Granted Exams, there are four primary actions you can take:
- Adding a new exam grant to a candidate’s account.
- Editing an existing exam grant on a candidate’s account.
- Revoking an exam grant from a candidate’s account.
- Scheduling an exam grant on a candidate’s account.
Granting an exam
Exam grants are added when a candidate purchases the product (if you are using eCommerce), by the Meazure Learning team and/or by your own exam team, or through the API/SSO (if you have a technical integration). Exam grants can also be manually added to an account.
Editing an exam grant
An exam grant’s details can be updated if additional restrictions need to be applied. For example, if a specific exam form needs to be assigned or the expiry date need to be extended.
Revoking an exam
Revoking an exam is similar to deleting an exam. The difference is that Meazure keeps a historical record of all exam grants, including the revoked grants.
For exams that have not begun, revoking the exam grant will also cancel the exam appointment.
If the exam grant is revoked in error, it can be restored by toggling over to the Archived panel and clicking Restore. However, restoring the exam grant will not restore any appointments associated with the grant.
Exam history
This information can be exported for multiple candidates using the Exam History report.
The Exam History tab displays every exam the candidate has written. It will also display an exam that is in progress.
The following information is available in the Exam History tab:
- Associated exam form
- Associated exam date
- Associated exam results/score
Within Exam History, there are 5 primary actions you can take:
- Submit an exam on behalf of a candidate
- Add/remove time from an exam in progress
- (Re)send the post-exam email
Booking history
This information can be exported for multiple candidates using the Booking History report.
The Booking History tab displays the appointment details for all scheduled exams. This is a historical record – all appointments made, fulfilled or not, will appear on this page.
When an appointment is withdrawn, a new Booking History record is created. However, when an appointment is rescheduled, the record is updated to reflect the change.
The following information is available in the Booking History tab:
- Associated order ID and status (if applicable)
- Appointment date and time
- Appointment attendance
Within Booking History, there are two primary actions you can take:
- Reschedule an appointment
- Withdraw an appointment
Reschedule an appointment
Administrators are also able to (re)schedule appointments beyond the registration deadline.
Withdraw an appointment
An administrator can withdraw an approved appointment beyond the cancellation deadline.
Order history
This information can be exported for multiple candidates using the Order History report.
The Order History tab displays the purchase details for every transaction the candidate made.
The following key information is available in the Order History tab:
- Order ID
- Order date and time
- Billing address
Sent emails
The Sent Emails tab contains a record and preview of all emails that have been sent from the Meazure platform.
The following information is available in the Sent Emails tab:
- Email body, exactly as it appears to the candidate
- Date and time of email
- Email delivery status
Note that emails cannot be re-sent.